Privacy policy 

HYGROW do not disclose buyers’ information to third parties.  Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Security
Your credit card security is of the utmost importance to us. All online transactions are processed by STRIPE or PAYPAL. Stripe and PayPal has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.. Your credit card numbers are not held in clear text on our or ANY web site and we never see or have access to them.

7  Day Money Back Guarantee.
We want you to be completely satisfied with your purchase from hygrow. If you are not you may return it to us within 7 days of the delivery date. The item must be in its original unopened condition, and it should contain all of its original packing materials, printed manuals and accessories intact. On receipt of the item(s) we will issue a full refund for the price you paid for the item(s). Please note that we will only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, faulty or have been sent in error.

Returns policy and procedures:

Item(s) damaged in transit.
On delivery of your goods please take time to check over your package and its contents. If your goods have been delivered by a courier and the packaging or contents are damaged please sign for your delivery as ‘damaged’ and notify us of any damaged item(s) by telephone or email within 48 hrs.
If the item(s) has been damaged in transit you can return it to us within 30 days of receipt for exchange. Please email us for a returns form and return it with the goods. We will exchange the item(s) as soon as we can.

Item is faulty.
You have the right to return a faulty item within a reasonable period of time. Keep all the warranty information that accompanies your purchase as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Please note that HID lamps can only be returned as faulty within 30 days of receipt and must be returned in their original packaging. CFL lamps can only be returned as faulty within 14 days of receipt and must be returned in their original packaging. Please email us for a returns form which must be completed and returned with the item(s).

Item(s) sent in error.
If we have sent you an incorrect item(s) please email us and ask for a returns form. Send the item(s) back to us accompanied with the completed returns form and we will send you the correct item(s) as soon as we can. If you would rather cancel the item(s), tick ‘cancel’ on the returns form.

TAX Charges
All orders made from within the UK are subject to VAT currently charged at 20%.

Orders placed outside of the UK but within the EU are subject to VAT currently charged at 20% unless you are a business that can supply us with a valid VAT number.

VAT is not charged on orders placed from any other destination. (This includes non E.U European countries)

  • * Please note that non E.U countries within Europe are subject to a local custom surcharge of £21.75
  • * When ordering from outside of the U.K. please be aware of your own countries import duties as it is your responsibility to pay these.

Click and Collect

You can choose to collect your items directly from one of our Hygrow shop in Hull (Directions – More Information). To do this simply add the items to wish to collect to the shopping cart and choose “Click and Collect” at the checkout.

Contact Us

Hygrow II – 01482 833643 (Directions – More Information).  Hygrow III – 01482 351990