I don’t want to send my credit card details over the Internet, how else can I pay? There are many ways you can pay for goods from Hygrow other than online card payments. Once you have completed your online shopping you will be asked how you wish to pay for your goods. You may also pay direct into our business account. Call us.
How long will my order take to arrive? All orders are delivered within 1-3 working days, stock permitting. We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren’t one hundred percent certain of keeping. If you are desperate for your order, telephone us on 01482 833643 and we will see what we can do. We always do our best for our customers.
What happens if I’m not in when my delivery comes? The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
How much does standard delivery cost? For £6.95 you can have your goods dispatched within 2 to 3 working days (regional and heavy item surcharges apply).
I need to have products delivered to me by tomorrow – is that possible?If you live within the post codes HU1 to HU9 or HU10 HU11 HU13. We offer free delivery with any orders above £20. We will try to deliver same day for local deliveries. If you order before noon, we’ll arrange next day delivery for a total cost of £14.95 (regional and heavy item surcharges apply)
Can I arrange for my goods to be delivered at a specific time? Yes. You can specify a weekday that you’d prefer the delivery to be made on when you order. We also offer two other delivery services.
- Morning Delivery Service – For an extra £5 you can specify a particular morning for your order to be delivered on subject to our agreement. This service is beyond our control and we accept no responsibility if the courier fails to deliver on time (regional and heavy item surcharges apply).
- Saturday Delivery Service – For an extra £24.95 we can contract the couriers to deliver on a Saturday morning subject to our agreement. This is a useful service if you are desperate for something or if Saturday is the only day you can be available to receive an order (regional and heavy item surcharges apply).
I want my order delivered to my local depot for collection. How can I do this? As well as delivering to your home we can arrange to have your order delivered to the address of a local courier company for you to collect. To collect your goods, we supply you with a unique reference number which you then quote to the courier company when collecting your order. We can only accept cash payment, postal orders or payment directly into our bank account for this service. A five pound surcharge applies on this service.
My order is incorrect. What should I do? In the unlikely event of this happening please contact us at your earliest convenience on 01482 833643 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do? All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience on 01482 833643 or email us via this site and we will endeavour to help you.
I did not receive any instructions with my products. What should I do? If you do not receive the appropriate instructions with your goods please contact us on 01482 833643 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
I am not happy with my purchase. What should I do? We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.Returns
- Nutrients are non refundable items. Bulbs are NON exchangeable after 1 week of purchase unless faulty
- If items are accepted for return, they must be returned in original packaging with no damage and proof of purchase.